Screen printing machine | automatic screen printing machine | glass screen printing machine | IR dryer | Infrared dryer

CHNTOP service

CHNTOP provides efficient and considerate pre-sales, in-sales, after-sales services, with all-round service to customers！

SERVICE

Pre-sales service

In-sales service

After-sale service

Based on the basic principles of mutual benefit and win-win cooperation, both parties sign standardized product sales contracts to protect the legitimate rights and interests of customers

The technical proposal of the equipment shall be prepared according to the agreed contents and shall be used as the contract annex of the equipment after being approved by the customer

After signing the agreement, both parties shall fulfill their commitments and the customer shall pay a certain proportion of the advance payment. After receiving the advance payment, CHNTOP will prepare production according to the technical proposal

After the specified time period, equipment commissioning and quality inspection are completed, simulation testing and customer verification are completed. After the delivery payment, CHNTOP will arrange to deliver on time and safely pack the transportation machines. The equipment will be packed in wooden cases or films. The packing should be suitable for a variety of transportation environments

Professional engineers are responsible for the rapid delivery, installation, commissioning of equipment and customer training: on site operation guidance, explanation and training of various parameters, process functions and safety protection of equipment

CHNTOP 24-hour after-sales service hotline: 0755-29501690. We provide timely response to solve the problems for customers

In case of equipment failure, telephone communication and remote assistance; if it can not be solved, our technician will design a quick maintenance plan, respond quickly to the customer factory to solve the problem, improve the repair efficiency and reduce machine downtime

Full automatic screen printing machine production line has specialist follow-up service until the equipment is stable and batch production in customer factory.

Visit customers regularly and feedback the equipment usage of customers in time. Regular or irregular inspection, maintenance of screen printing equipment to ensure the normal usage of screen printing equipment in customer factory.

Comprehensive maintenance and upgrading of screen printing equipment and auxiliary equipment; supply of common components for long-term regular equipment

Customer training

Customer training is an important part of the market service system

On site training

Remote training

Full technical communication with customers in the early stage. CHNTOP usually carries out complete technical training to customers during machine verification.

Explain the main performance, structure and principle of the equipment.

Explain the safety protection knowledge and precautions of the equipment.

Explain turn on-off sequence, routine maintenance and troubleshooting of simple faults.

Replacement methods and precautions of conventional parts and vulnerable parts.

Training for the use of screen printing software and various related system software, as well as processing process parameters and methods.